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We offer the following Payment Terms:
- Immediate
- NET 30 (via a Sales Rep)
- NET 60 (via Faire)
We accept all major credit cards for all 3 payment terms, as well as payment via Wire, ACH, or Check for NET terms (through a rep).
All ordres placed through Faire are paid via Faire and cannot be paid through an outside system.
.Orders will ship within 3-7 business days after its been received and reviewed. All orders are shipped via your preferred carrier (USPS, UPS, FedEx, DHL) from our warehouse in Carrollton, TX. Shipping costs are calculated at time of shipment and charged at time of payment.
You’ll receive a shipping confirmation once your order has shipped, this will include tracking and a digital packing list.
If there is an issue with your tracking or a carrier has marked your order as delivered, but you have not received it, please reach out to the carrier directly for assistance before contacting Pipsticks
Product returns can be processed within 15 days of receipt (based on tracking). We offer a refund to the original payment method or account credit once the product is received in sellable condition (unopened, in original packaging, no damage).
All returns require authorization from Pipsticks and a Pipsticks return label will be provided once accepted.
- If you’ve ordered via Faire – please reach out to Faire for support in processing your return.
- If you’ve ordered via a Sales rep – please contact our team or your rep directly for support in processing your return.
Claims for damaged, missing, or incorrect items must be reported within 15 business days of receipt (based on tracking).
- If you’ve ordered via Faire – please reach out to Faire for support in processing your claim.
- If you’ve ordered via a Sales rep – please contact our team or your rep directly for support in processing your claim.
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