F.A.Q.

Get Your Answers Here

My Account

Login issues are never fun, but don’t worry! We’ll get through this with just a few questions...

  1. Double check the spelling of your email – is there a typo?
  2. Did you give us a different email address when you signed up? Try logging in with a different email if you have one.
  3. Did you just forget your password? Trying the “Reset Password” tool and see if an email hits your inbox.

Still having issues? Getting an error? Send a screen shot of the error and a description of your issue to hello@pipsticks.com and we’ll get you sorted.

Not a problem! It’s super easy to reset

  1. Head to our account login page, here
  2. Click “Reset Password”
  3. Enter your email address
  4. Click Submit
  5. Check your inbox
  6. Follow the instructions to create a new password

Still having issues? Getting an error? Send a screen shot of the error and a description of your issue to hello@pipsticks.com and we’ll get you sorted.

Of course! We don’t have the ability to pause a subscription indefinitely however you can skip a month or we can move your billing date further out for you.

  • You can skip your next renewal if you just need a quick break! To do this, log in to your Pipsticks account then click Manage Subscriptions. Click the ‘+’ next to your active subscription. Under ‘Renewal Date’ on the left hand side click ‘Skip A Renewal’. The pop up will give you details on when you will be billed next, then click ‘Yes, Skip it’. You are good to go!
  • If you need more than a single month break, we can change your renewal date to whatever you’d like. Just email us at hello@pipsticks.com in the following format:

    "I would like to be billed in May so that I receive the June pack."

    Once we have this information we’ll get it taken care of for you!

To update the credit card on file, follow these steps:

  • Log in to your Pipsticks Account
  • Click Manage Subscriptions
  • Click the '+' sign
  • Under Payment Method on the left hand side click Edit Your Payment Method
  • Click Update Card, enter your new card information, and click Update Card one more time!

You can update your shipping address within your account. To do so:

  1. Login to your Pipsticks account
  2. Click “My Subscriptions” at the top of the page
  3. Click the + next to the subscription you want to make changes to
  4. Click "Edit Address"
  5. Click the "edit" link next to the subscription you'd like to update
  6. Click "Edit" under your shipping address at the bottom of the page

Please Note:

  • If you have multiple subscriptions on file and need to have them routed to separate mailing addresses, please reply here with the details and we'll get things taken care of on our end.
  • Any changes made to your subscription will go into effect on your NEXT bill, so if you've already been billed this month for your next subscription, please reply here with the update you'd like.
  • Our cutoff for subscription changes is the last day of the month, for subscriptions going out the next month. Example: The cut-off for a February Pack will be January 31st.

Oh no! We’re sad to see you go! Is there anything you’d like us to address first? If so, please email us at hello@pipsticks.com. If you really want to cancel, you’ll need to:

  • Log in to your Pipsticks account
  • Click Manage Subscriptions
  • Click the “+” symbol
  • Under Renewal Date on the left hand side click Cancel Subscription
  • Select Yes, cancel my subscription.

Please Note:

Any changes made to your subscription will go into effect on your NEXT bill, so if you’ve already been billed this month for your next subscription, please reach out to hello@pipsticks.com if you’d like that charge refunded & shipment cancelled.

Our cutoff for subscription changes and cancellations is the last day of the month. Example: The cut-off for a February Pack will be January 31st.

Online Store

We update our Sticker Shop every Monday! So if an item is out of stock and will be coming back into stock, it will remain listed. If the item is not going to be restocked, it will disappear from the shop on the following Monday. It can take up to 3 months for out of stock items to be re-stocked.

We currently don't have an option to be notified when something is restocked, so keep your eyes on the shop for the item you are looking for!

Shipping & Billing

All sticker packs are mailed via USPS First Class Mail, about 7 business days after the last day of the month.

We always bill the month prior to shipment so if you signed up anytime in January (January 1st-January 31st) the first pack you receive will be the February pack. This will ship about 7 business days into February. You’ll receive a shipping notice to the email address on file as soon as your pack is dropped off at USPS.

Estimated Delivery Times

  • US - up to 13 business days (typically up to 10 business days, however due to COVID-19 USPS has said there could be an additional 2-3 day delay on deliveries)
  • Canada – up to 12 business days*
  • EU/UK – up to 3 weeks*
  • AUS/NZ – up to 3 1/2 weeks*
  • All other – up to 4 weeks*

*Due to COVID-19 USPS and International Customs for most countries are experiencing delays up to 6 weeks past their regular ship time frames. Please wait an additional 6 weeks from the times outlined above before reaching out about your shipment.

If it's been longer than the times listed above, please email us at hello@pipsticks.com and we’ll take a look into what happened with your pack!

All sticker packs are mailed via USPS First Class Mail, about 7 business days after the last day of the month.

We always bill the month prior to shipment so if you signed up anytime in January (January 1st-January 31st) the first pack you receive will be the February pack. This will ship about 7 business days into February. You’ll receive a shipping notice to the email address on file as soon as your pack is dropped off at USPS.

Estimated Delivery Times

  • US - up to 13 business days (typically up to 10 business days, however due to COVID-19 USPS has said there could be an additional 2-3 day delay on deliveries)
  • Canada – up to 12 business days*
  • EU/UK – up to 3 weeks*
  • AUS/NZ – up to 3 1/2 weeks*
  • All other – up to 4 weeks*

*Due to COVID-19 USPS and International Customs for most countries are experiencing delays up to 6 weeks past their regular ship time frames. Please wait an additional 6 weeks from the times outlined above before reaching out about your shipment.

If it's been longer than the times listed above, please email us at hello@pipsticks.com and we’ll take a look into what happened with your pack!

If you received a shipment notification for your pack, then your pack is on its’ way to you! All of our sticker subscription packs are shipped via Bulk USPS First Class Mail which means they do not come with tracking. You can expect your subscription to arrive in the following time frames:

  • US - up to 13 business days (typically up to 10 business days, however due to COVID-19 USPS has said there could be an additional 2-3 day delay on deliveries)
  • Canada – up to 12 business days*
  • EU/UK – up to 3 weeks*
  • AUS/NZ – up to 3 1/2 weeks*
  • All other – up to 4 weeks*

*Due to COVID-19 USPS and International Customs for most countries are experiencing delays up to 6 weeks past their regular ship time frames. Please wait an additional 6 weeks from the times outlined above before reaching out about your shipment.

All of our sticker subscription packs are shipped via Bulk USPS First Class Mail which means they do not come with tracking. You can expect your subscription to arrive in the following time frames:

  • US - up to 13 business days (typically up to 10 business days, however due to COVID-19 USPS has said there could be an additional 2-3 day delay on deliveries)
  • Canada – up to 12 business days*
  • EU/UK – up to 3 weeks*
  • AUS/NZ – up to 3 1/2 weeks*
  • All other – up to 4 weeks*

*Due to COVID-19 USPS and International Customs for most countries are experiencing delays up to 6 weeks past their regular ship time frames. Please wait an additional 6 weeks from the times outlined above before reaching out about your shipment.

If it's been longer than the times listed above, please email us at hello@pipsticks.com and we’ll take a look into what happened with your pack!

Your shipping address is in two separate places on your customer profile, under the Account Details section of your Account Dashboard and in the Subscription Management section.

To update the shipping address for your subscription:

  1. Login to your Pipsticks account
  2. Click “My Subscriptions” at the top of the page
  3. Click the + next to the subscription you want to make changes to
  4. Click "Edit Address"
  5. Click the "edit" link next to the subscription you'd like to update
  6. Click "Edit" under your shipping address at the bottom of the page

If you updated your shipping address but did not follow the above steps then you likely updated the shipping address for one time online store orders and not for your subscription.

If you followed the above steps and your subscription is shipping to an old address it’s possible your address was updated after you were billed for your subscription. Any changes to your subscription go into effect on your next billing, if the address change was made after your order was paid for, the previous address was used.

If you need an address change after your subscription has billed please contact us at hello@pipsticks.com and we’ll get things squared away for you!

Shipping varies depending on where you are located:

  • US – cost included in your subscription price
  • Canada – $2 USD per month
  • EU/UK – $3 USD per month
  • AUS/NZ – $3 USD per month
  • All other – $3 USD per month

Shipping costs vary depending on where you are located and are calculated by the weight of your order at checkout. We offer shipping options from USPS, FedEx, and UPS as well as a pickup option for local customers. You will be able to compare the prices of the different options before deciding and completing the checkout process.

So sorry this happened! We typically respond to all customer inquiries within 2-3 business days but online orders can ship in one business day or less. If you reach out to us at hello@pipsticks.com we will always check and see if it’s possible to make a change but we cannot guarantee changes to an order once it has been placed. If your order has already been fulfilled then we will not be able to make additional changes to it.

Yes! We are happy to offer a pick up option for local customers! After you place your order and choose Pick up as your delivery option you will receive a standard order confirmation email, then a second email letting you know that your Pipsticks order is ready for pickup!

You can pick up your order at: 1239 Monterey Street San Luis Obispo, CA 93401

Hours available for store pickup: Monday – Saturday from 9:00am - 5:30pm

What you’ll need to bring with you: A driver’s license, ID, or Passport with the “Ship To” person’s name listed.

We will hold your order for up to 1 week. If it’s not picked up within that timeframe it will be restocked and the payment method on file will be refunded.

Please note: Due to COVID-19 our brick + mortar store is closed, however you can pick your order up from our warehouse! Head to the back of the building (follow the signs marked “shipping + receiving”) and knock on the door marked “Employees Only”. Someone will be at the door shortly to get your order to you!

Yes! Each month we send out a shipment notification to the email we have on file once your package is dropped in the mail!

All Online Store orders are mailed within 2-3 business days of being ordered and can ship in as little as 1 business day.

First, I'd start by contacting USPS at the phone number provided. If you're having trouble, email us at hello@pipsticks.com so we can assist.

PayPal is now an accepted payment type for one time online store purchases, you should see the option while checking out. This is not currently a payment option for subscriptions.

We ship to subscribers all over the world! Shipping costs vary depending on where you are located and are calculated by the weight of your order using USPS rates directly.

When you cancelled, you received a confirmation email that stated "Note: If you were billed prior to this cancellation, you will receive all shipments that you've paid for. If you need to cancel a shipment, please email us at hello@pipsticks.com.". If you did not reach out to us to cancel any shipments, then the shipment that you paid for prior to cancellation was sent.

Your billing date is based off of your original signup date and we always bill the month prior to shipment. So if you signed up on the 18th of April that charge pays for your May pack and you will be billed on the 18th of the month until your subscription is cancelled or you request a billing date change from us.

If you signed up on the 29th, 30th, or 31st, eventually your date will be moved to the 28th of the month as that is the latest date in February.

If you would prefer to be billed on a different day than your original sign up date, please reach out to us at hello@pipsticks.com and let us know what date you’d like your billing date to be! We can move it to whatever date you like :)

All sticker packs are mailed via USPS First Class Mail, about 7 business days after the last day of the month.

We always bill the month prior to shipment so if you signed up anytime in January (January 1st-January 31st) the first pack you receive will be the February pack. This will ship about 7 business days into February. You’ll receive a shipping notice to the email address on file as soon as your pack is dropped off at USPS.

If you signed up early in the month, then it’s possible you were charged for your second month’s pack before your first month shipped or arrived, which I know is a bit confusing. If you reach out to us at hello@pipsticks.com we will be happy to refund that charge and move your billing date closer to the end of the month so you're billed right before your next pack is shipped or leave that charge and move all future billing dates closer to the end of the month... whatever works for you!

Not a problem, to update your payment method:

  • Login to your Pipsticks account
  • Click “My Subscriptions” at the top of the page
  • Click the + next to the subscription you want to make changes to
  • Click "Edit Your Payment Method"
  • Click "Update Card"
  • Enter your new payment details
  • Click "Update Card"

Please Note:

  • This will update the payment method on file for all active subscriptions
  • Any changes made to your subscription will go into effect on your NEXT bill, so if you've already been billed this month for your next subscription, please reply here with the update you'd like.
  • Our cutoff for subscription changes is the last day of the month, for subscriptions going out the next month. Example: The cut-off for a February Pack will be January 31st.

We respond to emailed cancellation requests with a few options (skip a month, cancel on your own, or reply back to confirm cancellation). If we never heard back to confirm the cancellation then the subscription was not cancelled.

If you cancelled your subscription on your own it is possible the process was not completed or that there are multiple accounts under multiple emails with us. If you’re having any trouble with cancelling reach out to us at hello@pipsticks.com and we’ll be happy to assist!

The way Apple Pay works with our recurring billing software is that the billing software captures the credit card on file with Apple Pay when you initially signed up. If the card is updated in the Apple Pay app, it does not change what our recurring billing software keeps on file.

You will need to update the payment method we have on file to the new credit card.

To update your payment method:

  • Login to your Pipsticks account
  • Click “My Subscriptions” at the top of the page
  • Click the + next to the subscription you want to make changes to
  • Click "Edit Your Payment Method"
  • Click "Update Card"
  • Enter your new payment details
  • Click "Update Card"

Please Note:

  • This will update the payment method on file for all active subscriptions
  • Any changes made to your subscription will go into effect on your NEXT bill, so if you've already been billed this month for your next subscription, please reply here with the update you'd like.
  • Our cutoff for subscription changes is the last day of the month, for subscriptions going out the next month. Example: The cut-off for a February Pack will be January 31st.

Return, Refund, & Exchange Policy

As you know, we’re big on HAPPY around here, which is why we have a Happiness Guarantee for all of our products – If you don’t like something you receive, send it on back (no hard feelings!)…You have 30 days to return an item. We offer a refund to the original method of payment (minus the cost of the original shipping and return shipping) on all products that are returned unused, in the original packaging.

Please note, special collections and designer collaborations may be subject to a return policy, that may differ from our standard return policy above.

Our Customer Service Squad is happy to get you everything you need for a successful return. You are responsible for the cost of the return shipping (it will be deducted from your refund) for all products that are being returned unless otherwise specified by our Customer Service Squad.

The item will be returned via USPS mail using the return label accessed through our Returns Portal. This label is pre-paid and pre-addressed, and the return shipping fee will automatically be deducted from your refund.

If you need to process a return, please reach out to our team at hello@pipsticks.com

If you received a damaged item, incorrect item, or something was missing from your shipment (so sorry!), we will immediately send a replacement item or offer a full refund (including any return shipping fees) for the item. Please reach out to our Customer Service Squad at hello@pipsticks.com for further assistance. If your product is damaged or missing an item, please send over picture of the product with your email!

Your refund will be issued via the same payment method used for the original purchase. Shipping and handling costs are non-refundable, and the cost of the return shipping will be deducted from your refund unless otherwise specified by our Customer Service Squad.

When your return is received by Pipsticks, you will receive an email confirmation listing the items we received, their condition, and the refund value. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.

If you return items that were paid for using a Pipsticks Gift Cards, then you will be issued an e-gift card for the full refund amount.

If you used a combination of payment methods, you will first be refunded with an e-gift card and the rest will be refunded to the credit card you used at the time of purchase.

If you need an order cancelled please reach out to us ASAP at hello@pipsticks.com and include the six digit order number in your request. We do our best to answer all customer inquiries within 2-3 business days, but one time online store orders can ship in as little as one business day. We cannot guarantee changes to orders after they have been placed.

Once the order is shipped (fulfilled), you will receive a shipping confirmation via email. Once an order has shipped we cannot change it, the Return and Exchange Policy will apply.

Pipsticks may cancel orders for any reason, (ie: the item is out of stock, pricing errors, credit card payment is declined by the issuing financial institution).

Gift Cards & Discounts

While we can’t retroactively apply a coupon code, if you email us at hello@pipsticks.com with the coupon you were trying to use we can apply it to your next renewal.

If you tried to use a coupon code during one of our sales and it did not work, then the sale price is the max discount we are willing to offer on that item.

We are happy to honor sale discounts on purchases made within 24hrs of the sale as long as the discount would have applied to your purchase. If you email us at hello@pipsticks.com we’ll get everything sorted for you!

Yes! We are all about supporting our teachers! As a teacher, you’ll get 30% off every month of your Pipsticks subscription and 10% off all online store purchases! If you have not set up an account already, head here and create one!

Once that’s set up please email us at hello@pipsticks.com with verification of your teaching credential (school ID, teaching credential, paystub, etc.) and we’ll send a custom coupon over.

Yes! We are all about supporting our troops! As a member of the military, you’ll get 10% off every month of your Pipsticks subscription. Please email us at hello@pipsticks.com with your Military ID and we’ll send a custom coupon over.

Once you've purchased a gift card, you will receive an email with the details of the purchase and how to redeem the sticker $$. You can either forward this email on to the gift recipient, or print it out for hand delivery.

PLEASE NOTE: Gift Cards can only be used toward an Online Store or Brick + Mortar purchase and cannot be used toward any subscription purchase. If you are looking to gift a subscription, please visit our Gift Subscriptions page.

You can either forward this email on to the gift recipient, or print it out for hand delivery. To redeem a gift card, the recipient will enter the gift code at checkout. The gift recipient can check the balance of their Sticker $$ any time by logging into their account.

Sticker Subscriptions

Your 5% subscriber coupon code is included in the shipment notification for your pack each month. This is not an automatic discount, so make sure you apply the coupon code at checkout to take advantage of this perk! The code changes monthly and is only good until the next month’s pack ships!

For example, the code sent out in the April shipment notification can be used until the May packs ship. If you’ve lost your shipment notification email or don’t remember your coupon code, you can reach out to us at hello@pipsticks.com and we’ll get those details over to you.

Pro Classic

  • 15 sheets of stickers
  • Paper goodie
  • Reusable holographic pouch
  • Issue of Pippy, sticker club Zine
  • 5% off all Online Store purchases
  • Access to our VIP Subscriber Facebook Group

Pro Petite

  • 7 sheets of stickers
  • Paper goodie
  • Reusable holographic pouch
  • Issue of Pippy, sticker club Zine
  • 5% off all Online Store purchases
  • Access to our VIP Subscriber Facebook Group

Kids Classic

  • 15 sheets of fun stickers
    (including 1 collectible Big Puffy PipSticker)
  • 1 Coloring post card
  • Reusable holographic pouch
  • Little Pippy Activity Booklet
  • 5% off all Online Store purchases
  • Access to our VIP Subscriber Facebook Group

Kids Petite

  • 7 sheets of fun stickers
    (including 1 collectible Big Puffy PipSticker)
  • 1 coloring postcard
  • Reusable holographic pouch
  • Little Pippy Activity Booklet
  • 5% off all Online Store purchases
  • Access to our VIP Subscriber Facebook Group

Our packs are great for sticker lovers of all ages! The switch from Kids to Pro usually happens between the ages of 10 and 13. You can see prior month's packs here for a better idea of what is included.

The Pro sticker pack (Adult Pack) is perfect for scrapbookers, snail mailers, planners and sticker lovers from the age of about 10-13 and up.

The Kids sticker pack is totally child-friendly, they can do everything by themselves which means it's a break for the parents - yay!

The stickers are different between the two packs and are curated specific to the target groups. You can see prior month's packs here for a better idea of what is included.

You don’t! (and that’s part of the fun!) We do some sneak peeks via email, in Pippy (our sticker club Zine), and on social media each month, so keep your eyes peeled!

Ideally each subscriber with the same theme and size would receive the same sheets, but that’s not a guarantee. If we run into printing or shipping issues, we may share sheets between themes or put sheets in some packs and not others. You will always get 15 sheets of stickers in a Classic and 7 sheets of stickers in a Petite.

This depends on what your end goal is! If you’d like to buy multiple subscriptions for multiple people, then follow the steps below:

  1. Put one subscription in your cart with no other items
  2. Go through the check out process
    Ensure you put your name + email on the order & the recipient’s name and address for the shipping address.
  3. Submit your order and do it all again!
  4. Repeat as necessary for the other people you are purchasing for :)

If you would like to purchase multiple subscriptions for yourself, then you can add whatever subscriptions you’d like to your cart and go through checkout!

In April of 2020 we switched from adding a raffle ticket in every pack to putting a special ticket (our version of a golden ticket) in 3 packs for each theme (Kids or Pro). If you find the shiny pink ticket in your pack, you've won this months VIP prize! If you find the shiny silver ticket (1 of 2) in your pack, then you've won 3 free months of Pipsticks!

You can read more details about the tickets and the VIP Subscriber Raffle on our blog here.

Printable Subscriptions

We have three awesome printable subscriptions, perfectly created for its audience: Kids, Pros, and Planners. All of the printables include original illustration and are designed with a simple and beautiful style. Each subscription includes 6-8 printable pages (both black and white and color). They also coordinate with the month's Pipsticks Sticker Subscription – but no sticker subscription necessary to enjoy them!

We send each month's printables via email on the 23rd of the month. Please make sure we don't end up in your SPAM folder by adding hello@pipsticks.com and mo@pipsticks.com to your contacts!

Sign up between the 1st and the 22nd:
Your printables will be emailed between 5pm and 11:30pm PST on the 23rd of that month.

Sign up between the 23rd and the 31st:
Your shipment will be emailed between 5pm and 11:30pm PST on the 23rd of the following month. (ie: If you sign up on January 25th, your printables will be emailed February 23rd)

Each of our subscriptions is made just for its audience:

Kids Printables: The Kids Printables subscription is geared for kids ages 3-10. You'll find a super fun mix of coloring pages and activities that are sure to keep your little ones busy and inspired. Each month's printables are themed, with activites including look and finds, dot-to-dots, mazes, and paper DIYS. Most pages include a coloring sheet and activity, making them great for all ages!

Pro Printables: The Pro Printables subscription is the perfect combination of paper goodies and inspiration. Each month is themed, and you'll find stationery templates (envelopes, patterned paper, motivational quotes), coloring pages, and creative prompts (lists, doodles, DIYs, color palettes).

Planner Printables: The Planner Printables subscription is essential for every #planneraddict! You'll get a suite of planner-ready printables including functional and decorative stickers, weekly and monthly calendar spreads (in both personal and A5 format), dashboards, lists, and tabs. Each month is themed so all you have to do is choose the perfect planner to decorate!

Absolutely! You can do this several ways:

  • Go to our online store and purchase a past month’s printable here.
  • Sign up for a regular subscription and then cancel immediately.

If you'd like all subscriptions to be emailed to the same email address:
At sign up, just add each subscription to your cart and go through checkout!

If you'd like each subscription to be emailed to different email addresses:
You'll need to create a separate Pipsticks account for each individual email address. Once created you can go through checkout with all of the printables subscriptions you’d like sent to that email address before switching accounts and repeating the process.

Any regular printer paper will work, however they’ll look best if you using a presentation quality paper. We suggest:

For any stickers that come in your printable subscription, you'll want full sheet sticker paper. We suggest:

Giveaways, Raffles, & Contests

By mailing a handwritten stamped letter to:

1239 Monterey Street
San Luis Obispo, CA 93405

Including your full name, mailing address, email address, date, prize you are entering for, and a pre-stamped envelope addressed to yourself for a raffle ticket to be mailed back to you, no later than the 14th of the current month.

You can find our contest rules & regulations in our Terms and Conditions.

Congrats! Email us at hello@pipsticks.com and we'll go from there!

The kids coloring contest pages can be emailed to hello@pipsticks.com. The winner will be announced around the 15th of the next month on our blog. You can see previous months on our blog here.

In April of 2020 we switched from adding a raffle ticket in every pack to putting a special ticket (our version of a golden ticket) in 3 packs for each theme (Kids or Pro). If you find the shiny pink ticket in your pack, you've won this months VIP prize! If you find the shiny silver ticket (1 of 2) in your pack, then you've won 3 free months of Pipsticks!

You can read more details about the tickets and the VIP Subscriber Raffle on our blog here.

You can find our contest rules & regulations in our Terms and Conditions.

If the giveaway is one that Pipsticks is participating in but not in charge of please check the host company’s terms and conditions.

Other Stuff

Awesome. We're always looking for ways to make Pipsticks even better. Please send any and all feedback our way: hello@pipsticks.com

Check out our Contact page for more details

Yes! You can follow us on Facebook, Instagram, Twitter & Pinterest under the handle @lovepipsticks.

Check out our Affiliate Program.

Email us at media@pipsticks.com

Please note, a response is usually about 3 weeks as we don't have a dedicated team member for this program right now (but we're working on it!).

Email us at media@pipsticks.com with your URLs and stats and we'll see if we think it's a good fit!

Please note, a response is usually about 3 weeks as we don't have a dedicated team member for this program right now (but we're working on it!).

Absolutely! Email us at hello@pipsticks.com with the event details and we'll go from there!

Didn't get the answers you were looking for? Get in touch: hello@pipsticks.com