Return & Refund Policy

As you know, we’re big on HAPPY around here. Which is why we’ve got a Happiness Guarantee for all our products – If you don’t like something you receive send it back (no hard feelings!)... You have 30 days to return an item. All returns require prior approval from Pipsticks and a Return Merchandise Authorization(RMA) number will be provided once approved. We offer a refund to the original method of payment (minus the cost of return shipping) on all products if the item is returned unused, in the original packaging.

RETURNS PROCESS

If you need to process a return, please reach out to our team at hello@pipsticks.com. Our Customer Service Squad is happy to get you everything you need for a successful return. You are responsible for the cost of the return shipping unless otherwise specified by our Customer Service Squad.

The item will be returned using the label and return form provided. This label is pre-paid and pre-addressed, and the return shipping fee will automatically be deducted from your refund.

EXCLUSIONS

Products marked with "All Sales Final", along with any Sale and Clearance products like mystery bundles are not included in this policy and cannot be returned.

Please note that special collections and designer collaborations may also be subject to a different return policy.

DAMAGED, INCORRECT, OR MISSING ITEMS

If you received a damaged item, incorrect item, or something was missing from your order (so sorry!), we will immediately send a replacement item or offer a full refund (including any return shipping fees) for the item. Please reach out to our Customer Service Squad at hello@pipsticks.com for further assistance.

If a product is damaged, please email a picture of the product with your inquiry
If your order or product is missing an item, please email a picture of the packing slip with your inquiry.

It is your responsibility to report lost/stolen mail to your local postal service if there are repeated issues with receiving your product. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

MISSING SUBSCRIPTION PRODUCTS

Please review our FAQ for detailed information on shipment and delivery times. If your delivery date (as outlined in your shipment notification) has passed and you have not received your subscription order, please email our Customer Service Squad at hello@pipsticks.com for further assistance.

REFUNDS

Your refund will be issued via the same payment method used for the original purchase. Shipping and handling costs are non-refundable, and the cost of the return shipping will be deducted from your refund unless otherwise specified by our Customer Service Squad.

When your return is received by Pipsticks, you will receive an email confirmation listing the items we received, their condition, and the refund value. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement. Please contact us if you do not hear from us regarding your return within 2 weeks.

Orders placed using Shop Pay Installments are subject to a different refund policy. Please contact hello@pipsticks.com if you have questions about this.

REFUNDS WHEN PAID WITH GIFT CARDS

If you return items that were paid for using a Pipsticks Gift Cards, then you will be issued an e-gift card for the full refund amount.

REFUNDS WHEN SPLIT BETWEEN A GIFT CARD & CREDIT CARD

If you used a combination of payment methods, you will first be refunded with an e-gift card and the rest will be refunded to the credit card you used at the time of purchase.

ORDER CANCELLATION

Orders are processed and set for shipment immediately after payment. You can request a cancellation by emailing hello@pipsticks.com (include your order # in this request), however we cannot guarantee an order can be cancelled after it’s been processed.

Once the order is shipped, you will receive a shipping confirmation via email that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply and we can no longer cancel the order.

Pipsticks may cancel orders for any reason, (ie: the item is out of stock, pricing errors, credit card payment is declined by the issuing financial institution).

ORDER ADJUSTMENTS

Once an online store order has been processed and payment has been submitted, all details are final. You can request an update by emailing hello@pipsticks.com, however we cannot guarantee the change can be completed. Pipsticks is not responsible for lost packages that were shipped to an incorrect address.

Subscription orders can be updated until the last day of any given month for the next months pack (ex: You pay in August for your September subscription, the last date to make a change is August 31st). Please email our Customer Service Squad at hello@pipsticks.com to request an order adjustment if needed.