RETURNS, REFUNDS, AND EXCHANGES
As you know, we’re big on HAPPY around here. Which is why we’ve got a Happiness Guarantee for all of our products – If you don’t like something you receive send it on back (no hard feelings!)...You have 30 days to return an item. All returns require prior approval from PIPSTICKS and a Return Authorization Number (RA#) will be provided once approved. We offer an exchange or refund to the original method of payment (minus the cost of return shipping) on all products if the item is returned unused, in the original packaging.
Please note, special collections and designer collaborations may be subject to a return policy, that may differ from our standard return policy above.
Our Customer Service Squad is happy to get you everything you need for a successful return. You are responsible for the cost of the return shipping (it will be deducted from your refund) for all products that are being returned unless otherwise specified by our Customer Service Squad.
The item will be returned via USPS mail using the return label accessed through our Returns Portal. This label is pre-paid and pre-addressed, and the return shipping fee will automatically be deducted from your refund. If you need to process a return, please reach out to our team at firstname.lastname@example.org
DAMAGED, INCORRECT, or MISSING ITEMS
If you received a damaged item, incorrect item, or something was missing from your shipment (so sorry!), we will immediately send a replacement item or offer a full refund (including any return shipping fees) for the item. Please reach out to our Customer Service Squad at email@example.com for further assistance. If your product is damaged or missing an item, please send over picture of the product with your email!
MISSING SUBSCRIPTION PRODUCTS
The shipping & delivery dates for your subscription are dependent on two things: your billing/signup date and your location. You'll get a shipping notification email when we drop them in the post! Please review our FAQ for detailed information on shipment and delivery times. If your delivery time has passed and you have still not received your shipment, please email our Customer Service Squad at firstname.lastname@example.org for further assistance. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
REFUNDS FOR RETURNED PRODUCTS
Your refund will be issued via the same payment method used for the original purchase. Shipping and handling costs are non-refundable, and the cost of the return shipping will be deducted from your refund unless otherwise specified by our Customer Service Squad. When your return is received by Pipsticks, you will receive an email confirmation listing the items we received, their condition, and the refund value. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
REFUNDS WHEN PAID WITH GIFT CARDS
If you return items that were paid for using a Pipsticks Gift Cards, then you will be issued an e-gift card for the full refund amount.
REFUNDS WHEN SPLIT BETWEEN A GIFT CARD & CREDIT CARD
If you used a combination of payment methods, you will first be refunded with an e-gift card and the rest will be refunded to the credit card you used at the time of purchase.