Wholesale

Ordering + Payment

Orders are placed through our online store and paid when placed. We accept all major credit cards, (Amex, Visa, Discover, Mastercard), check, and bank transfer (ACH/EFT).

If you’d like to pay via check or ACH/EFT, please email your order and payment request to wholesale@pipsticks.com.

Minimum Order Details

• Opening Order = $150.00
• Re-order = $100.00
• Product MOQ by type

Selling

Pipsticks products can be sold both at Brick & Mortar stores and through online stores. However, we do not allow sales on marketplaces (Amazon, Etsy, Cratejoy, etc).

Please review our Online Reseller Policy if you are selling online. This will be sent to you for signature after you apply for your wholesale account.

Your invoice will not include MSRP/Retail Rates. Please use our Retailer Resources folder to find MSRP lists, line sheets, product images, and lifestyle photography.

Shipping

Orders will ship within 3 business days of payment being received. All orders are shipped via your preferred shipping method from our warehouse in San Luis Obispo, Ca. Shipping Costs are calculated at checkout and charged at time of payment.

You’ll receive a shipping confirmation once your order has shipped, this will include tracking through your preferred services (USPS, UPS, FedEx, DHL).

If there is an issue with your tracking or a delivery service has marked your order as delivered, but you have not received it, please reach out to the carrier for assistance before contacting Pipsticks.

Returns

Product returns can be processed within 15 days of receipt (based on tracking). We offer an exchange or refund to the original payment method once the product is received in sellable condition (unopened, in original packaging, no damage).

All returns require authorization from Pipsticks and a return authorization number (RA#) will be provided once accepted. Contract our team at wholesale@pipsticks.com or your rep directly for a return request.

Claims

Claims for damaged, missing, or incorrect items must be reported within 5 business days of receipt (based on tracking). Submit your claim via email to wholesale@pipsticks.com with your order number, images, and details.