You can place an order through Faire or a Pipsticks Sales Rep. If you’d like to work with a rep, please contact us! At this time, we cannot accept emailed orders.
We offer the following Payment Terms
NET 30 (via a Sales Rep)
NET 60 (via Faire)
We accept all major credit cards for all 3 payment terms, and offer payment via ACH or Check for NET terms (through a rep).
Orders will ship within 7 business days. All orders are shipped via your preferred shipping method from our warehouse in Grapevine, TX. Shipping costs are calculated at checkout and charged at time of payment.
You’ll receive a shipping confirmation once your order has shipped, this will include tracking through your preferred services (USPS, UPS, FedEx, DHL).
If there is an issue with your tracking or a carrier has marked your order as delivered, but you have not received it, please reach out to the carrier directly for assistance before contacting Pipsticks.
Product returns can be processed within 15 days of receipt (based on tracking). We offer an exchange or refund to the original payment method once the product is received in sellable condition (unopened, in original packaging, no damage).
All returns require authorization from Pipsticks and a return authorization number (RA#) will be provided once accepted.
If you’ve ordered via Faire – please reach out to Faire for support in processing your return.
If you’ve ordered via a Sales rep – please contact our team or your rep directly for support in processing your return.
Claims for damaged, missing, or incorrect items must be reported within 5 business days of receipt (based on tracking).
If you’ve ordered via Faire – please reach out to Faire for support in processing your claim.
If you’ve ordered via a Sales rep – please contact our team or your rep directly for support in processing your claim.