F.A.Q.

Get Your Answers Here

My Pipsticks Account

The subscription platform we use (Cratejoy) is also used by other monthly subscription companies. If you've signed up for another club that uses this platform, your email was stored and the platform is recognizing it now, even though you don't have a Pipsticks subscription.

We can't see who the other subscription is with, but can walk you through the process of getting set up with us:

  • Go to the Pipsticks Login page
  • Click on the "Forgot Your Password" link
  • Enter your email address
  • This will send an email to your inbox
  • Follow the instructions in the email to reset your password (this expires in 15 minutes)
  • Once logged in, click on "Join" in the upper right corner

Please make sure [email protected] and [email protected] is added to your “Safe list” so it is not routed to your junk or spam folder.

If you don't receive the email or are still having trouble, email us at [email protected] to get additional assistance.

We can't pause a subscription indefinitely, however we do have the ability to skip a month or two:

  • You can skip your next renewal if you just need a quick break! To do this, login to your Pipsticks account and click “Edit” under your subscription on the right hand side of the screen. You'll see the "Skip Next Renewal" button at the top of the page.
  • If you need more than a month break, we can change your renewal date to whatever date you'd like. Just email us at [email protected] with the date you'd like your next renewal to be moved to and we'll get it taken care of for you.

To update the credit card on file, follow these steps:

  1. Log into your Pipsticks Account
  2. Click on the "edit" button in the bottom of the "Credit Card" section at the bottom of your account page.
  3. Update your credit card details
  4. Click "Save"

Since we've already processed your card for your first month, we won't be able to retroactively apply the coupon. However, if you email us at [email protected] with the coupon you were trying to use, we can apply it to your next renewal.

Yes! We are all about supporting our troops! As a member of the military, you'll get 10% off every month of your Pipsticks subscription. Please email us at [email protected] with your Military ID and we'll send a custom coupon over.

Oh no! We're sad to see you go! Is there anything you'd like us to address first? If so, please email us at [email protected] If you really want to cancel, you'll need to:

  1. Log into your Pipsticks Account
  2. Click on the "edit" button in the bottom of the "Your Subscription(s)" box on the right side of the page.
  3. Click the “Cancel Subscription” button in the lower left corner
  4. Complete the required fields
  5. Click “Yes, Please Cancel”

If you are having difficulty cancelling online, please email us at [email protected] and we'll assist you there.

Sticker Subscriptions

Shipping varies depending on where you are located:

  • US – cost included in your subscription price
  • Canada – $2 USD per month
  • EU/UK – $3 USD per month
  • AUS/NZ – $3 USD per month
  • All other – $3 USD per month

This is dependent on the theme (Pro vs Kids) and size (Classic vs Petite).

Pro Classic

  • 15+ sheets of Stickers
  • 1 pre-stamped postcard/quote card combo
  • Subscription to Pippy (The sticker club Zine)
  • 1 VIP raffle entry
  • 5% off our sticker shop
  • Exclusive coupons & printables
  • Super fun reusable packaging

Kids Classic

  • 15+ sheets of Stickers
  • 1 pre-stamped postcard/coloring page combo
  • Subscription to Little Pippy (The sticker club Zine)
  • 1 VIP raffle Entry
  • 5% off our sticker shop
  • Exclusive coupons & printables
  • Super fun reusable packaging

Pro Petite

  • 7+ sheets of Stickers
  • 1 postcard/quote card combo
  • Subscription to Pippy (The sticker club Zine)
  • 1 VIP raffle entry
  • 5% off our sticker shop
  • Exclusive coupons & printables
  • Super fun reusable packaging

Kids Petite

  • 7+ sheets of Stickers
  • 1 postcard/coloring page combo
  • Subscription to Little Pippy  (The sticker club Zine)
  • 1 VIP raffle entry
  • 5% off our sticker shop
  • Exclusive coupons & printables
  • Super fun reusable packaging

Are packs are great for sticker lovers of all ages! The switch from Kids to Pro usually happens between the ages of 10 and 13. You can see prior month's packs here for a better idea of what is included.

The Pro sticker pack (Adult Pack) is perfect for scrapbookers, snail mailers, planners and sticker lovers from the age of about 10-13 and up.

The Kids sticker pack is totally child-friendly, they can do everything by themselves which means it's a break for the parents - yay!

The stickers are different between the two packs and are curated specific to the target groups. You can see prior month's packs here for a better idea of what is included.

At sign up, just add each subscription individually to your cart. Initially, you'll have to address all subscriptions to the same person/address, if you're purchasing a sticker shop product as well, please enter the address where this should be sent.

Once you've processed your order, you can login to your account to update the address on each individual subscription.

The raffle ticket enters you to win the monthly VIP Raffle Prize. You can read more details on the VIP Subscriber Raffle on our blog here. The winning ticket number will be posted in NEXT MONTHS printed newsletter, so keep your eyes on the mail!

Printable Subscriptions

We have three awesome printable subscriptions, perfectly created for its audience: Kids, Pros, and Planners. All of the printables include original illustration and are designed with a simple and beautiful style. Each subscription includes 6-8 printable pages (both black and white and color). They also coordinate with the month's Pipsticks Sticker Subscription – but no sticker subscription necessary to enjoy them!

We send each month's printables via email on the 23rd of the month. Please make sure we don't end up in your SPAM folder by adding [email protected] and [email protected] to your contacts!

Sign up between the 1st and the 23rd:
Your printables will be emailed between 5pm and 11:30pm PST on the 23rd of that month.

Sign up between the 24th and the 31st:
Your shipment will be emailed between 5pm and 11:30pm PST on the 23rd of the following month. (ie: If you sign up on January 25th, your printables will be emailed February 23rd)

Each of our subscriptions is made just for its audience:

Kids Printables: The Kids Printables subscription is geared for kids ages 3-10. You'll find a super fun mix of coloring pages and activities that are sure to keep your little ones busy and inspired. Each month's printables are themed, with activites including look and finds, dot-to-dots, mazes, and paper DIYS. Most pages include a coloring sheet and activity, making them great for all ages!

Pro Printables: The Pro Printables subscription is the perfect combination of paper goodies and inspiration. Each month is themed, and you'll find stationery templates (envelopes, patterned paper, motivational quotes), coloring pages, and creative prompts (lists, doodles, DIYs, color palettes).

Planner Printables: The Planner Printables subscription is essential for every #planneraddict! You'll get a suite of planner-ready printables including functional and decorative stickers, weekly and monthly calendar spreads (in both personal and A5 format), dashboards, lists, and tabs. Each month is themed so all you have to do is choose the perfect planner to decorate!

Absolutely! To do this, you'll need to sign up for a regular subscription and then cancel immediately.

If you'd like all subscription to be emailed to the same email address:
At sign up, just add each subscription individually to your cart.

If you'd like subscription to be emailed to different email addresses:
You'll need to create a separate Pipsticks account for each individual email address.

Gift Cards & Gift Subscriptions

Once you've purchased a gift card, you will receive an email with the details of the purchase and how to redeem the sticker $$. You can either forward this email on to the gift recipient, or print it out for hand delivery.

Gift cards can be used toward any regular subscription (Sticker or Printable), any gift subscription (Sticker or Printable), and any Sticker Shop purchase.

To redeem a gift card, the recipient will enter the gift code at checkout. The gift recipient can check the balance of their Sticker $$ any time by logging into their account.

Shipping varies depending on where you are located:

  • US – cost included in your subscription
  • Canada – $2 USD per month
  • EU/UK – $3 USD per month
  • AUS/NZ – $3 USD per month
  • All other – $3 USD per month

Since all of our packages are shipped using good ol' fashioned stamps, we don't offer tracking or shipping notices on shipments.

Right now, we don't have the option to add a gift message to our gift subscriptions. I know this isn't ideal and we are working with our subscription management platform to figure out a solution ASAP! However, we do have these super cute printable cards you can use to let them know they have stickers on the way!

At sign up, just add each subscription individually to your cart. Initially, you'll have to address all subscriptions to the same person/address, if you're purchasing a sticker shop product as well, please enter the address where this should be sent.

Once you've processed your order, you can login to your account to update the address on each individual subscription.

Yes, please email us at [email protected] with the date you'd like your gift to start, and we can get that updated for you.

Each Pipsticks sticker pack is sent via USPS first class mail. The shipping & delivery dates are dependent on two things: your billing/signup date and your location. You'll get a shipping notification email when we drop them in the post!

Billing between the 1st and the 14th?
Your gift shipment will be mailed 3 business days after the 14th.

Billing between the 15th and the 31st?
Your gift shipment will be mailed 3 business days after the last day of the month.

Delivery Times

  • US - 2 to 10 shipping days
  • Canada – 5 to 12 shipping days
  • EU/UK – 1 1/2 to 3 weeks
  • AUS/NZ – 2 to 3 1/2 weeks
  • All other – 2 to 4 weeks

If it's been longer than the times listed above, please email us at [email protected] and we'll help you out right away.

Shipping & Billing

You will be billed on the same day you signed up every month. So, if you signed up on the 18th, you will be billed on the 18th on every renewal.

If you signed up on the 29th, 30th, or 31st, eventually your date will be moved to the 28th as that is the last date in February.

Each pack is sent via USPS first class mail. The shipping & delivery dates are dependent on two things: your billing date and where you live. You'll get a shipping notification when we drop them in the post so you'll know to keep an eye on your mailbox!

Billing between the 1st and the 14th?
Your shipment will be mailed 3 business days after the 14th.

Billing between the 15th and the 31st?
Your shipment will be mailed 3 business days after the last day of the month.

All online sticker shop purchases are shipped out within 1-2 business days.

Delivery Times

  • US - 2 to 10 shipping days
  • Canada – 5 to 12 shipping days
  • EU/UK – 1 1/2 to 3 weeks
  • AUS/NZ – 2 to 3 1/2 weeks
  • All other – 2 to 4 week

If it's been longer than the times listed above, please email us at [email protected] and we'll help you out right away.

Yes! PayPal is now an accepted payment type, you should see the option while checking out.

We offer tracking for online "bulky" sticker shop items, flat items (like sticker sheets, and stationery) are mailed via USPS first class mail with no tracking.

You'll receive a shipping notification regardless of the type of item you purchase, however only bulkier items will have a tracking number.

If you're in our subscription sticker club, we will email you when we drop your stickers in the post (however it will not include tracking information as we send via USPS first class mail).

If you ordered a bulkier item from our online sticker shop, you'll receive a shipping notification with a tracking number.

If you ordered a smaller item (small enough to fit in an envelope) from our online sticker shop you'll get a shipment notification without tracking information (as it's shipped just like our subscriptions).

We ship to subscribers all over the world! Shipping varies depending on where you are located:

  • US - cost included in your subscription price
  • Canada - $2 USD per month per subscription, sticker shop varies
  • EU/UK - $3 USD per month per subscription, sticker shop varies
  • AUS/NZ - $3 USD per month per subscription, sticker shop varies
  • All other - $3 USD per month per subscription, sticker shop varies

To update your shipping address:

  1. Log into your Pipsticks Account
  2. Click on the "edit" button in the bottom of the "Shipping Address" section in the middle of the page.
  3. Update your existing address or add a new address
  4. Click "Save"

Note: If you've added a new address, you'll need to update the address on file for your subscription as well. To do this:

  1. Click on the "edit" button in the bottom of the "Your Subscription(s)" box on the right side of the page.
  2. Select the new address from the drop down menu
  3. Click "Change"

Giveaways & Contests

By mailing a handwritten stamped letter to:

1239 Monterey Street
San Luis Obispo, CA 93405

Including your full name, mailing address, email address, date, prize you are entering for, and a pre-stamped envelope addressed to yourself for a raffle ticket to be mailed back to you, no later than the 14th of the current month.

You can find our contest rules & regulations in our Terms and Conditions.

Congrats! Email us at [email protected] and we'll go from there!

The raffle ticket enters you to win the monthly VIP Raffle Prize. You can read more details on the VIP Subscriber Raffle on our blog here. The winning ticket number will be posted in NEXT MONTHS printed newsletter, so keep your eyes on the mail!

The kids coloring contest pages can be emailed to [email protected]. The winner will be announced the first week of the next month. You can see previous months on our blog here.

Sticker Shop

We update our Sticker Shop every Monday! So if an item is out of stock and will be coming back into stock soon, it will remain listed. If the item is not going to be restocked, it will disappear from the shop on the following Monday.

We currently don't have an option to be notified when something is restocked, so keep your eyes on the shop for the item you are looking for!

Please email us at [email protected] and we'll get everything squared away for you.

All Sticker Shop orders are mailed within 2 business days of being ordered.

First, I'd start by contacting USPS at the phone number provided. If you're having trouble, email us at [email protected] so we can assist.

Shipping varies depending on where you are located:

  • US – cost included in the price of the product
  • Canada & International – Shipping cost is calculated by weight and size of the items you are purchasing.

Tell a Friend

Pipsticks is like a sticker lover's dream come true. Help make that dream become reality for your sticker loving friends and family and earn sticker $$$ when you do. Bonus: when they sign up they'll receive $5 off the first month of their subscription (huge!), and you'll earn credit toward free stickers. Win win.

It's super easy:

  • Log into your account
  • Click the pink button that says Refer More Friends
  • Enter the email addresses of friends or send out links on Facebook or Twitter that will let people know about Pipsticks
  • Voila! The word has been spread

Once your friends click on that link, they'll be directed back to our site with a special URL and, if they subscribe, you will get a super awesome bonus point (cue angels singing). Once three friends have joined, you'll receive your next month of Pipsticks on us. That's right, free stickers, baby.

If you send your friends a link via your account, you will get an email notification when they sign up. You can track how close you are to your free Pipsticks on your accounts page.

Email us at [email protected] with the name/email of the person that signed up, and we'll ensure you get your credit.

Have them email us at [email protected] and we'll take a look and get things squared away.

Three sign ups = one month of Pipsticks on us.

Contact Us & Feedback

Awesome. We're always looking for ways to make Pipsticks even better. Please send any and all feedback our way: [email protected]

Check out our Contact page for more details

Yes! You can follow us on Facebook, Instagram, Twitter & Pinterest under the handle @lovepipsticks.

Email us at [email protected] with your URLs and stats and we'll see if we think it's a good fit!

Absolutely! Email us at [email protected] with the event details and we'll go from there!

Didn't get the answers you were looking for? Get in touch: [email protected]